One.TelcoBill: White-Label Telecom Billing Platform for MSPs & VoIP Resellers

One.TelcoBill: Your White-Label Telecom Billing Solution

Welcome to the One.TelcoBill guide! This article will provide you with all the essential information you need to get started with One.TelcoBill, a comprehensive white-label telecom billing solution designed for MSPs, resellers, and telecom service providers.

One.TelcoBill is here to simplify billing, automate taxes, and ensure compliance—so you can focus on growing your business while we handle the complex billing processes.


What is One.TelcoBill?

One.TelcoBill is a cloud-based white-label telecom billing platform that enables MSPs, VoIP resellers, and telecom providers to automate their telecom billing processes. The platform allows you to send invoices directly to your customers, handle automated tax calculations, and remain fully compliant with telecom taxation rules—all while maintaining complete control over your branding.

Key Benefits of One.TelcoBill:

  • Fully white-labeled: Customize the portal with your logo and color scheme.
  • Automated Taxation: Automatically calculate FUSF, TRS, E911, and other telecom-related taxes.
  • Real-time Billing: Set up one-time charges and recurring billing for your services.
  • FCC Compliance: Easily generate compliance reports for regulatory needs.

How Does One.TelcoBill Work?

Invoicing Process:

  1. Partner generates the invoice for a customer (e.g., for telecom services).

  2. One.TelcoBill calculates the taxes (such as FUSF, TRS, E911, etc.) based on customer data.

  3. The customer pays the full invoice amount directly to the partner’s bank account.

  4. On the 6th of each month, One.TelcoBill generates a special tax recovery invoice and charges a billing fee (4% of the total amount billed).

Important Clarification:
TELIN does not bill directly to your end customer. It is the partner (you) who will bill your end-user customer for the full invoice amount. TELIN will only charge the partner for the tax recovery and billing fee, based on the amount the partner has invoiced to their customer. This is a separate invoice from your regular partner account invoice, and it will be billed to the WLB parent account, not the partner account.

Example Scenario:

So, if you are a partner and you send an invoice to your customer, "Kyle's Movie Theater," for $100, and that invoice includes $10 in tax, Kyle's Movie Theater will pay $110 into your account. TELIN will then bill you for the $10 as a tax recovery + 4% of the total amount billed ($110), which is our billing fee.

In total, the partner billed $110 from the One.TelcoBill portal. TELIN will collect $10 for the tax recovery and $4.40 for the fees in a subsequent invoice on the 6th of the following month.


How to Set Up Your White-Label Billing Account

To get started with One.TelcoBill our white-label billing solution, please follow these steps and provide the necessary details to our support team.

Required Information:

  1. List of SKUs: Provide a list of the services you want to bill. Include the name, type (one-time or recurring), and price of each SKU.

  2. Your Logo: A high-resolution version of your company logo for branding.

  3. Color Codes: Provide your branding colors for the portal’s customization.

  4. Admin Email ID: The email address for the main admin user.

  5. Merchant Account Details: Information to process payments.

  6. Payment Gateway Details: Provide the gateway you plan to use for payments (please check bellow the list of supported Payment gateways).

Once you've gathered this information, email it to support@telin.com to initiate the setup of your white-labeled account.

Supported Integrations with One.TelcoBill

One.TelcoBill integrates with a wide range of platforms to streamline your operations. These integrations include CRM systems, payment gateways, accounting software, and telecom carriers, among others.

CRM & ERP Systems:

  • Salesforce

  • HubSpot

  • QuickBooks

  • NetSuite

  • Sage Intacct

  • Pipedrive

Payment Gateways:

  • Stripe

  • CyberSource

  • Moneris

  • IPpay

Accounting & Taxation:

  • QuickBooks

  • Xero

  • Sage Intacct

  • Avalara


Most Common Taxation & FCC Compliance Mistakes

Staying compliant in telecom isn’t just about delivering services — it’s also about understanding and applying complex tax and regulatory requirements. Below are some of the most frequent (and costly) mistakes providers make.

X. Charging the Wrong Taxes — or None at All

Many providers fail to collect required telecom fees such as:

  • Federal Universal Service Fund (FUSF)

  • Enhanced 911 (E911)

  • Telecommunications Relay Services (TRS)

Failing to apply these can lead to audits, penalties, and lost revenue.

X. Ignoring Jurisdiction-Specific Rules

Telecom tax rates are not uniform — they vary by:

  • State

  • City

  • County

Applying incorrect or generalized rates can result in compliance issues and financial loss.

X. Skipping Required FCC Regulatory Fees

Even if you're offering VoIP or other internet-based services, you're not off the hook. Many of these services are still subject to:

  • FCC regulatory fees

  • Annual filings and compliance obligations

Ignoring these can put your business at serious risk.

X. Eating Tax Costs Instead of Passing Them Through

Not itemizing taxes and regulatory fees on customer invoices can:

  • Cut into your profit margins

  • Lead to confusion or disputes with clients

Transparent billing helps avoid both.

X. Believing VoIP Isn’t Taxable

Don’t assume that VoIP is tax-free just because it uses the internet. In many states, VoIP is taxed similarly to traditional telecom services.

X. Using Invoicing Tools That Don’t Support Telecom

Generic invoicing platforms often lack:

  • Usage-based billing support

  • Telecom tax rating engines

  • Regulatory compliance features

To stay compliant and efficient, use purpose-built telecom billing software.


FAQs: Common Questions About One.TelcoBill

Q1: How can I customize my invoices?
A1: You can customize your invoices with your logo, business name, contact details, and colors. The One.TelcoBill admin portal allows easy customization.

Q2: How does the tax calculation work?
A2: One.TelcoBill automatically calculates telecom taxes (such as FUSF, TRS, E911) based on the customer's location and service type. The taxes are then added to the invoice and are collected from the customer.

Q3: Can One.TelcoBill handle recurring billing?
A3: Yes, One.TelcoBill supports recurring billing. You can set up automatic invoicing for subscription-based services, making it ideal for businesses offering telecom subscriptions.

Q4: What if I need help setting up my account?
A4: If you need assistance, simply contact support@telin.com with your details, and our team will help you set up your white-labeled billing account.

Getting Started with One.TelcoBill

If you are interested in our White-Label Billing (WLB) solution:

Reach out to our Sales Team for a demo. They will walk you through the features and functionalities of the solution.
✉ Email: sales@telin.com
📞 Call (USA/CANADA): +1 855 550 0514
📞 Call (AU): +61 2 8599 0650
🌐 Website: www.telin.one

After the demo, if you wish to set up your account and begin using One.TelcoBill, follow the steps listed above and send the required details to support@telin.com for account creation.